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Data Protection Notice

DATA PROTECTION NOTICE

Last Updated:
24.05.2018

Introduction

This notice sets out the details of the information that we collect about you, how we process it, to whom we disclose it, and your rights under data protection law in relation to our processing of your data. When this notice mentions “we” it is referring to Oyraa Inc. It is the controller of the data you provided directly over the Oyraa platform.

What personal data is collected and how it is used

When you register

  • We collect email addresses as a unique identifier for your account. It is used to identify you as a user, log you in and notify you. It also allows us to communicate with you and inform you about updates and campaigns.
  • We collect profile information like your name, profile picture, the country and city you reside in and your native languages. These will make your communication with other people on the platform easier.
  • We save your password in database in hashed format.
  • We save you social network identity token in our database once you authorize our application to access it.
  • Furthermore, if you are an interpreter, we collect information such as languages you speak, your expertise, your education and your associations. If you want to register as a professional interpreter we collect a document proving your education/training.
  • User IP is not stored in our database.

When you communicate with other users

  • Call logs containing user information, language pair, total duration, call type, price, location (on-site jobs only) are kept for future references.
  • We collect profile information like your name, profile picture, the country and city you reside in and your native languages. These will make your communication with other people on the platform easier.
  • Chat and Audio calls will be used anonymously for development of new systems for interpretation.

When you make a transaction

  • Transactions are made over third party payment gateways like Stripe, PayPal and Alipay over a secure connection. Your credit card information is not saved in our database.
  • When you use Stripe for cash out, we collect the information you shared with Stripe. We do not have access to your bank account number and your verification ID document.
  • We keep all the history of your transactions over the platform for both accounting and analytics purposes and to solve conflicts that might arise.

How long the data is processed

Data processing starts when you create an account. We will stop processing your data if you delete your account or withdraw your consent.

What we do to safeguard your data

We know the importance of keeping your data safe and actively maintain appropriate organizational and technical measures for this manner. Security, Confidentiality and integrity of your data is a top priority. When your data is shared with a third party listed below, it is always done via a secure, encrypted connection.

Where your personal data is stored

Your data is stored in our secure AWS servers in US. Also, please check the third parties list below for some of your data that might be shared. You can check AWS GDPR compliance here:

https://aws.amazon.com/compliance/gdpr-center/

Cookies

  • We set a cookie for logging you in. It is essential for keeping you authenticated.
  • We use Google Analytics and they set a few cookies on their own. These cookies are used to monitor user behaviour but Google promises all data is anonymized.
  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you won't be able to use your account.

Your rights and consent:

We collect and process your data based on your consent you have given. You have the following rights related with the data we collect:

  • Withdraw consent: You can withdraw your consent anytime. In that case your account will be deactivated. You can always sign in again and give consent to continue using our services.
  • Access your data: You can contact us at customer.support@oyraa.com and ask for a copy of your personal data.
  • Update your data: You can access your account and update any of your data. All your personal data is viewable and editable in your account.
  • Delete your data: ("The right to be forgotten"). You can achieve that by contacting us at customer.support@oyraa.com. After we get your request we will delete your account within a week. We do not keep any of your personal information after your account is deleted.

3rd parties with whom personal information may be shared:

Party name Data disclosed Purpose Comments
Stripe, Inc. Email, name To associate the Stripe Customer ID with our database for better billing tracking and fraud detection. Only users who makes a purchase through Stripe.
  Email and data needed for Stripe Custom connect To connect and interpreter account with our Stripe account to process payments to interpreter account. Only interpreters that cash out their earnings through Stripe. Other than e-mail all data will be entered by user at the time of connecting to Stripe.
Paypal, Inc. Email, name To process payments over PayPal. Only users who makes a purchase through PayPal.
Active Campaign Profile data To automate marketing campaigns and keep users informed about our services. Users can unsubscribe anytime from receiving mails.
Twilio Audio and Video call media Twilio save the audio and video information of calls, we transfer those files to S3 bucket in AWS server Only users who make a call

Age Disclaimer

Our services are intended for users over the age 16. We do not intend to collect any personal information of individuals that are younger than 16. If we become aware that such data is provided to us it will be deleted as soon as possible. If you are the parent or legal guardian of a child younger than age 16 and believe that Oyraa has collected personal information from your child, please contact us at: customer.support@oyraa.com.

Changes to this policy

We reserve the right to make changes to this policy at any time. Changes will be reflected to this page and the last modification date will be seen on top. It is strongly recommended that you check this page often. If you do not accept the changes to this policy, you must stop using this service. You can always request removal of the personal data in this case.

Contact us

You can always contact us at customer.support@oyraa.com if you have concerns related with the well-being of your personal data you shared with us.