Please register your credits from Settings and use it to request a remote interpretation. For on-site assignments, you can pay with Paypal. Your payment is safely kept by Oyraa until your interpreter completes their assignment. Once the job is done, we free your payment to your freelancer.
Just shoot us an email to firstname.lastname@example.org or visit our Help page. We’ll get back to you within 12 hours.
Profile management can be done from [Settings] → [Manage Profile] by clicking the gear shape icon at the bottom right of the app screen. Please note that the e-mail address you used for registration is linked to your account and cannot be changed. (If you want to change your email address, you need to delete your existing account and register your new account with a new email address, in that case please contact customer support. email@example.com )
To make an audio call with the interpreter, please click on "Telephone icon" and for a video call click on "Video icon" in interpreter's profile, Also in the chat there is a similar icon so you can also start a call by clicking on the icon from there. (There are cases the interpreter turns off the camera function. In that case as well, the interpreter can check the image of the user by video call, so use the camera to present the document etc to show the interpreter for translation if necessary.
You can search interpreters from [Find Interpreter] by clicking on the magnifying glass shape icon at the bottom left of the app screen. Please select a language at each in "From" and "To" field. To select a new language again, press "Reset" in the upper right and select another language again. The relevant interpreters will be narrowed down. Also, specify the necessary conditions from "Filter" and click on "Submit" button to narrow down further. You can specify the "Expertise" of interpreters also. In the interpreter's profile, please refer to their profile details and badges for professional interpreters those who are qualified by Oyraa.
You can check from [Call Log] by clicking on the telephone shape icon at the bottom of the app screen. In [Call log], interpretation fee for each call is also indicated. If you want to export call logs, click on the gear shape icon at the bottom right of the application screen, go to [Settings] → [Export Call Logs] , select date range and click "Export" . So a call logs statement will be sent to your registered e-mail address.
Click the gear shape icon at the bottom right of the app screen and go to [Settings] → [Transaction History]. You can check call fee purchased by registered Credit card or Debit card.
For Transaction History, please note fee amount will be indicated as USD (base currency) regardless of your registered Preferred Currency. If you want to check the fee amount of your own Preferred Currency, please refer them from Call History by clicking on the telephone shape icon at the bottom.
Oyraa uses around 0.3 MB/min for voice calls which is approximately the same amount of data as other apps like WhatsApp and LINE.
To make a call with an interpreter, adding a credit card is required. Click the gear shape icon at the bottom right of the app screen, click [Settings] → [Manage Payment].
Click on the "Credit and Debit Cards" button.
Enter your Credit Card information and click on "Add New".
If you only add one card, that card will be automatically set as your default payment method. If you would like to add more cards, you can do so by clicking on the "Credit and Debit Cards" button.
Once you have entered the information of the new card make sure that you select which one you wish to keep as your default payment method.You can now call your favourite interpreter and make payments through quick pay.]
(For details about currencies and exchange rate, please refer to Terms & Conditions 5.11.)
How can I make a request or payment when I request an interpreter for a translation support request?
When you receive a foreign language letter/document and have trouble understanding the meaning, when the manual is written in a foreign language and you do not understand it at all, or when you want to confirm that the mail or document you wrote in a foreign language is correct, it is possible to take a picture and send it to an interpreter and request a small translation.
Also, the payment can be made easily with the quick pay function. Please see the following video for more details.
Have you ever wanted to call overseas with an interpreter to make inquires to companies or stores? With Oyraa, you can enter the phone number you want to call, select the interpreter you want to request, and make a 3-way call so easily!
Please see the following video for more details.