Just shoot us an email to firstname.lastname@example.org or visit our Help page. We’ll get back to you within 12 hours.
Profile management can be done from [Settings] → [Manage Profile] by clicking the gear shape icon at the bottom right of the app screen. Please note that the e-mail address you used for registration is linked to your account and cannot be changed. (If you want to change your email address, you need to delete your existing account and register your new account with a new email address, in that case please contact customer support. email@example.com )
To make an audio call with the interpreter, please click on "Telephone icon" and for a video call click on "Video icon" in interpreter's profile, Also in the chat there is a similar icon so you can also start a call by clicking on the icon from there. (There are cases the interpreter turns off the camera function. In that case as well, the interpreter can check the image of the user by video call, so use the camera to present the document etc to show the interpreter for translation if necessary.
You can search interpreters from [Find Interpreter] by clicking on the magnifying glass shape icon at the bottom left of the app screen. Please select a language at each in "From" and "To" field. To select a new language again, press "Reset" in the upper right and select another language again. The relevant interpreters will be narrowed down. Also, specify the necessary conditions from "Filter" and click on "Submit" button to narrow down further. You can specify the "Expertise" of interpreters also. In the interpreter's profile, please refer to their profile details and badges for professional interpreters those who are qualified by Oyraa.
You can check from [Call Log] by clicking on the telephone shape icon at the bottom of the app screen. In [Call log], interpretation fee for each call is also indicated. If you want to export call logs, click on the gear shape icon at the bottom right of the application screen, go to [Settings] → [Export Call Logs] , select date range and click "Export" . So a call logs statement will be sent to your registered e-mail address.
You can check the transaction history of purched credits from [Settings], the gear shape icon af the bottom right of the app screen→ [Transaction History] .
To make a call with an interpreter, credit purchase is required. Click the gear shape icon at the bottom right of the app screen, click [Settings] → [Purchase Credits]. Click on "Buy Credits" button, enter the amount you want to purchase and click "Buy Credits" button to confirm. Then, please choose your favorite interpreter and call. In addition, please note that if the credit balance runs short, the call may be cut off partway. * Because credit purchase amount is settled with dollar denominated, the exchange rate will be applied if your preferred currency is different from the dollar. (For details, please refer to Terms & Conditions 5.11.)
Oyraa uses around 0.3 MB/min for voice calls which is approximately the same amount of data as other apps like WhatsApp and LINE.
In order to do that you need to access the "Conference" tab as shown in the photo below. Once you are the "Conference" page, click on "Create".
You can now select the interpreter you would like to hire for your call and input the telephone number you are trying to reach.
Make sure you select the right country code for the call.
If you would like to get the contact directly from your contact list, please click on the little icon on the right side. Once you have selected an interpreter and entered the telephone number of the third participant, press on "Create".
Please make sure that you have enough credits on your account as there is for conference calls the first minute is not free of charge.
You will first be connected with the interpreter and once both of you are ready, you can click on the + icon of your call UI as shown in the photo below.
The call will now be connected with the third participant.
To make a call with an interpreter, adding a credit card is required. Click the gear shape icon at the bottom right of the app screen, click [Settings] → [Manage Payment].
Click on the "Credit and Debit Cards" button.
Enter your Credit Card information and click on "Add New".
If you only add one card, that card will be automatically set as your default payment method. If you would like to add more cards, you can do so by clicking on the "Credit and Debit Cards" button.
Once you have entered the information of the new card make sure that you select which one you wish to keep as your default payment method.You can now call your favourite interpreter and make payments through quick pay.]
(For details about currencies and exchange rate, please refer to Terms & Conditions 5.11.)