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Profile management can be done from [Settings] → [Manage Profile] by clicking the gear shape icon at the bottom right of the app screen. Please note that the e-mail address you used for registration is linked to your account and cannot be changed. (If you want to change your email address, you need to delete your existing account and register your new account with a new email address, in that case please contact customer support. firstname.lastname@example.org )
To make an audio call with the interpreter, please click on "Telephone icon" and for a video call click on "Video icon" in interpreter's profile, Also in the chat there is a similar icon so you can also start a call by clicking on the icon from there. (There are cases the interpreter turns off the camera function. In that case as well, the interpreter can check the image of the user by video call, so use the camera to present the document etc to show the interpreter for translation if necessary.
You can search interpreters from [Find Interpreter] by clicking on the magnifying glass shape icon at the bottom left of the app screen. Please select a language at each in "From" and "To" field. To select a new language again, press "Reset" in the upper right and select another language again. The relevant interpreters will be narrowed down. Also, specify the necessary conditions from "Filter" and click on "Submit" button to narrow down further. You can specify the "Expertise" of interpreters also. In the interpreter's profile, please refer to their profile details and badges for professional interpreters those who are qualified by Oyraa.
You can check from [Call Log] by clicking on the telephone shape icon at the bottom of the app screen. In [Call log], interpretation fee for each call is also indicated. If you want to export call logs, click on the gear shape icon at the bottom right of the application screen, go to [Settings] → [Export Call Logs] , select date range and click "Export" . So a call logs statement will be sent to your registered e-mail address.
You can check the transaction history of purched credits from [Settings], the gear shape icon af the bottom right of the app screen→ [Transaction History] .
To make a call with an interpreter, credit purchase is required. Click the gear shape icon at the bottom right of the app screen, click [Settings] → [Purchase Credits]. Click on "Buy Credits" button, enter the amount you want to purchase and click "Buy Credits" button to confirm. Then, please choose your favorite interpreter and call. In addition, please note that if the credit balance runs short, the call may be cut off partway. * Because credit purchase amount is settled with dollar denominated, the exchange rate will be applied if your preferred currency is different from the dollar. (For details, please refer to Terms & Conditions 5.11.)