Frequently Asked Questions?

Everything you really need to know about Oyraa

➔For Companies

You can book remote conference-calls with an interpreter by downloading our mobile app via the App Store or Google Play. To book an on-site interpreter, just sign up via our web platform at and start browsing. If you’ve already subscribed in one platform, just use your credentials to login in the other.
Oyraa is an online platform of professional interpreters. We bring you highly skilled interpreters without the enormous agency fees. You can handpick them yourself, by industry, expertise, languages spoken, ratings and even location. Our interpreters are only a call away and are available instantly.

Please register your credits from Settings and use it to request a remote interpretation. For on-site assignments, you can pay with Paypal. Your payment is safely kept by Oyraa until your interpreter completes their assignment. Once the job is done, we free your payment to your freelancer.

We cover all languages!
24/7, no breaks, no delays. Because we’re a global network, we cover all languages, all locations and all time-zones.
You can find out our interpreters’ rates by browsing our available freelancers. Their rates are advertised instantly on their profiles. We don’t believe in waiting for a quote and you can always negotiate with prospective interpreters!
No – it’s in-app call! You don’t need a phone line. Any wifi connection would work. Therefore, you will NOT be charged for phone calls.
Our platform features professional interpreters from all backgrounds and industry expertise. It is very likely that you’ll find what you’re looking for! Otherwise, just shoot us an email at and we might just have the person for the job. We may request that you provide us with additional information to help our interpreters familiarize themselves with your industry.
Each interpreter signs a confidentiality agreement and is bound by a strict Code of Ethics, ensuring that all the information pertaining to the work they do for you remains strictly confidential. Additionally, and if it’s an on-site job, we advise our clients to sign an NDA with the interpreter.
Yes, absolutely! Our website ( allows you to request an on-site interpreter.
We don’t charge any commission on the assignments you order via our app. Not a dime.

Just shoot us an email to or visit our Help page. We’ll get back to you within 12 hours.

Profile management can be done from [Settings] → [Manage Profile] by clicking the gear shape icon at the bottom right of the app screen. Please note that the e-mail address you used for registration is linked to your account and cannot be changed. (If you want to change your email address, you need to delete your existing account and register your new account with a new email address, in that case please contact customer support.  )


To make an audio call with the interpreter, please click on "Telephone icon" and for a video call click on "Video icon" in interpreter's profile, Also in the chat there is a similar icon so you can also start a call by clicking on the icon from there. (There are cases the interpreter turns off the camera function. In that case as well, the interpreter can check the image of the user by video call, so use the camera to present the document etc to show the interpreter for translation if necessary.

You can search interpreters from [Find Interpreter] by clicking on the magnifying glass shape icon at the bottom left of the app screen. Please select a language at each in "From" and "To" field. To select a new language again, press "Reset" in the upper right and select another language again. The relevant interpreters will be narrowed down. Also, specify the necessary conditions from "Filter" and click on "Submit" button to narrow down further. You can specify the "Expertise" of interpreters also. In the interpreter's profile, please refer to their profile details and badges for professional interpreters those who are qualified by Oyraa.

You can check from [Call Log] by clicking on the telephone shape icon at the bottom of the app screen. In [Call log], interpretation fee for each call is also indicated. If you want to export call logs, click on the gear shape icon at the bottom right of the application screen, go to [Settings] → [Export Call Logs] , select date range and click "Export" . So a call logs statement will be sent to your registered e-mail address.

Click the gear shape icon at the bottom right of the app screen and go to [Settings] → [Transaction History]. You can check call fee purchased by registered Credit card or Debit card.

For Transaction History, please note fee amount will be indicated as USD (base currency) regardless of your registered Preferred Currency. If you want to check the fee amount of your own Preferred Currency, please refer them from Call History by clicking on the telephone shape icon at the bottom.

Oyraa uses around 0.3 MB/min for voice calls which is approximately the same amount of data as other apps like WhatsApp and LINE. 

To make a call with an interpreter, adding a credit card is required. Click the gear shape icon at the bottom right of the app screen, click [Settings] → [Manage Payment].   

Click on the "Credit and Debit Cards" button.

Enter your Credit Card information and click on "Add New".

If you only add one card, that card will be automatically set as your default payment method. If you would like to add more cards, you can do so by clicking on the "Credit and Debit Cards" button.

Once you have entered the information of the new card make sure that you select which one you wish to keep as your default payment method.You can now call your favourite interpreter and make payments through quick pay.]

(For details about currencies and exchange rate, please refer to Terms & Conditions 5.11.)

When you receive a foreign language letter/document and have trouble understanding the meaning,  when the manual is written in a foreign language and you do not understand it at all, or when you want to confirm that the mail or document you wrote in a foreign language is correct,  it is possible to take a picture and send it to an interpreter and request a small translation.

Also, the payment can be made easily with the quick pay function. Please see the following video for more details.

Have you ever wanted to call overseas with an interpreter to make inquires to companies or stores?   With Oyraa, you can enter the phone number you want to call, select the interpreter you want to request, and make a 3-way call  so easily!

Please see the following video for more details.